Introducing Shield

The Shield team is composed of industry leaders, conflict resolution experts, certified mediators, and PhD's in organizational leadership all dedicated to predicting and preventing organizational conflict. With over 30 years of experience working with fortune 100 companies, professional sports teams, school districts, and higher education to help organizations resolve conflict before it escalates to the point of a dispute costing both time, money, and ultimately turnover. Through working with customer service staffs across the US and Mexico, we realized we found a need to get on the front end of conflict through helping organizations assess the underlying interests behind their internal and external conflict.